If your PC cannot be recovered and requires a reload, we back up any data that is specified to be saved, and reload the operating system from a manufacture disk. For customer convenience, we install a collection of programs that we think you may need to get back up and running. This includes a free Office program, 30 day trial Anti-Virus, and much more. We also tweak default settings to ensure optimal speed, privacy, and security. Next we install all updates and necessary plug-ins. After thorough testing, we scan your data for viruses and transfer it back to its original place so you never miss a beat! Once everything is perfect, we create a restore point so that we can return your PC to this state in the event of another crash.
*for back up options, see Data Back Up & Transfer tab*